Field Service Technician

Role Summary: Field Service Technician (FST) provides real-time technical support to our customers, and provides recommendations for repairs, upgrades, and replacement equipment.
The FST is actively engaged in troubleshooting problems and implementing solutions onsite at nearby customer facilities.
When not in the field this person will support the QRC in house.
Responsibilities: Advise plant personnel on correct maintenance and operating procedures Provide both the company and the client an accurate record of work performed, and actions taken, with conclusions and recommendations as required.
Check all equipment after installation and prior to startup of valves and associated equipment within the allotted time and in a professional manner, assuring that all customers’ problems are handled with a minimum delay.
Perform valve walkdowns at customer facilities for large outage preplanning.
Write clear, concise daily reports to keep customer and manager apprised of job progress.
Maintain accurate job paperwork, monitor time and materials charged to each job.
Conduct required onsite safety training and requirements, complete JSEA prior to work performed, and maintain a safe work site.
Maintain the highest standard of service to customers.
Identify and attend training to develop personal knowledge and skills.
Report to Manager for assignment in repair shop when no field service work is available and assist assembly department as required Troubleshooting and repairing equipment in the field.
The equipment will primarily consist of Flowserve Control Valve products but may also include control valve products of other manufacturers.
Provide technical support to customers whether emailed or phoned.
Assist the engineering department with failure evaluations.
Conduct diagnostic testing on control valves and interpret the results.
Testing can be via SoftTools, Profiler, ValveSight, FAST Test, or StarTalk XP software.
Proficient with HART, MODBUS and Foundation Fieldbus digital communication protocols.
Requirements: 8+ years of relevant experience in similar roles Experience with control valves and rotating equipment Ability to work collaboratively with unfamiliar teams.
HS Diploma / GED Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, 401(k) and many other excellent benefits! Req ID : R-8732 Job Family Group : Operations Job Family : OP Field Service EOE including Disability/Protected Veterans.
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