We are seeking a friendly and customer-oriented individual to join our team as a Front Desk Agent.
As the first point of contact for our guests, you will play a crucial role in providing exceptional hospitality and ensuring a positive guest experience.
If you have excellent communication skills, a passion for guest services, and enjoy working in a hotel environment, we would love to hear from you.
Duties:
- Greet guests with a warm and friendly welcome upon arrival
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest inquiries, requests, and complaints promptly and professionally
- Maintain accurate records of guest accounts and transactions
- Assist with night audit duties as needed
- Ensure the front desk area is clean, organized, and well-stocked
- Collaborate with other hotel departments to ensure seamless guest experiences
Qualifications:
- Previous experience in customer service or hospitality is preferred
- Excellent phone etiquette and communication skills
- Strong guest service orientation with a genuine desire to exceed expectations
- Knowledge of hotel operations and guest relations is an asset
- Bilingual proficiency is a plus
- Ability to handle cash transactions accurately
- Detail-oriented with strong organizational skills
- Flexibility to work various shifts including evenings, weekends, and holidays
Job Type: Full-time
Pay: $11.
25 - $12.
00 per hour
Expected hours: No less than 40 per week
Benefits:
* Paid time off
Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Holidays
* On call
* Overnight shift
* Weekends as needed
Work setting:
* In-person
Ability to Relocate:
* Port Allen, LA 70767: Relocate before starting work (Required)
Work Location: In person
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